Customer Management Oracle Relationship Solution

 Customer Management Oracle Relationship Solution Customer Relationship Management



 

 

Jafza pioneers economic zone customer centric operations using Oracle ...

This customer relationship management (CRM) centric solution serves as an integrated platform for all Economic Zones operations in line with Dubai World's enterprise application strategy. 'This CRM implementation, one of the largest in the region, facilitates us to further strengthen our position as the most dynamic international business hub of the Middle East,' said Salma Hareb, CEO, Jafza and Economic Zones World. 'We needed a solution that could scale with our growth and be flexible in adapting to varied requirements of the different economic zones and logistics and industrial parks in our portfolio, while enabling a consistent business process model. Oracle's ability to meet our requirements efficiently made us choose this solution.' Hareb added,

'Our objective is to expand on the footprint of Portal eServices and utilise state-of-the-art technology in order to serve as a platform for efficient and multi-channel customer interaction.


Oracle Offers Database Customers Access to Satellite and Aerial ...

LONGMONT, Colo., Oct. 18 /PRNewswire/ -- DigitalGlobe, the provider of the world's highest-resolution imagery and geospatial information products, today announced that Oracle and DigitalGlobe will offer satellite imagery to Oracle(R) Database 11g customers. Sample imagery of the city of San Francisco is now available and is downloadable through the Oracle Technology Network (OTN) at http://www.oracle.com/technology/products/spatial/htdocs/spatial_partners_down loads.html#data (Please copy and paste this link into your browser to access this site).

"In today's global business environment, we are seeing a dramatic increase in demand for Earth imagery and spatial technology in business applications," said James Steiner, senior director, server technologies, Oracle. "Our relationship with DigitalGlobe will enable our end-users to incorporate spatial data and positional information from the world's highest-resolution satellite and aerial imagery into mission-critical applications and decision support systems used by Oracle's customers in commercial, public sector and regulated industries."

Oracle Database 11g delivers the next generation of enterprise information management, helping customers tackle the demands of rapid data growth, changing environments, and the need to deliver higher quality of services while reducing and controlling IT costs.


Deloitte and Oracle Sign Collaborative Agreement in Support of Oracle ...

NEW YORK, Nov. 7 /PRNewswire/ -- Deloitte announced today that it has signed a collaborative agreement in support of Oracle's Siebel CRM On Demand - - a hosted, subscription-based Customer Relationship Management application. Deloitte is the first global strategic systems integrator with an alliance agreement with Oracle to ink a formal agreement with Oracle in the growing Software as a Service (SaaS) space.

Under the agreement, Oracle and Deloitte will work jointly to help clients understand the potential advantages of Oracle's hosted CRM solution as well as to help them in their efforts to implement the application and leverage it to drive value.

Oracle has distinguished itself in the CRM space by offering both on- demand and on-premise solutions that Oracle expects will give companies the flexibility to employ a combination of hosted and enterprise CRM solutions to meet their specific needs.


Oracle snaps up Hyperion for $3.3bn

Oracle announced on Thursday that it has agreed to buy Hyperion Solutions for $3.3bn, in a move to expand in the area of performance management systems.

The acquisition is yet another multibillion-dollar deal in recent years for Oracle, which has shown a hunger for expanding quickly via mergers. The software maker acquired customer relationship management software maker Siebel Systems for $5.85bn last year and archrival PeopleSoft for $10.3bn in 2005.

While the PeopleSoft and Siebel acquisitions had product overlap to varying degrees with Oracle's existing business, the Hyperion deal is expected to have little redundancy, Oracle executives said in a conference call with analysts.

Hyperion sells business intelligence tools and financial applications to corporations.


Beyond recognition: Success at the SSAs

There may have been many rivals at the Business Software Satisfaction Awards but the winners were all united in praising their customers for making it such a successful night. Louise Druce reports.

Spanning several categories, including accounting and finance, HR and training and customer relationship management (CRM), the awards were voted for by consumers. As many of the winners commented, it meant that rather than just feeling happy to have earned recognition among experts in the industry, the end-user perspective truly validated their achievements.

Duncan Wood, Sage CRM product manager, said: "It's so good to hear that our customers are recommending our software because that's our vision." Sage was nominated in several categories but scooped the on-premise CRM award. "It was absolutely fantastic to get the award," he continued.


Like it or not, Jose Canseco has got more to say

Back in July 2006, when Jose Canseco was called to meet with the lead investigator in Sen. George Mitchell's inquisition into the steroids scandal in Major League Baseball, Canseco did what Canseco has become almost infamous for doing. He talked. A lot. For more than 2 hours, he talked.

In that interview in Fullerton, Calif., Canseco offered up several names of players connected with steroids and other performance-enhancing drugs. He told dark tales of players injecting each other with all sorts of illicit substances. He let loose with some conjecture. He explained his place in it all.

So when the wildly trumpeted Mitchell Report was finally released last month, and it contained more information from Canseco's searing tell-a-lot book, Juiced: Wild Times, Rampant 'Roids, Smash Hits and How Baseball Got Big, than it did his talk with Charles Scheeler, Mitchell's top investigator, Canseco's next move seemed painfully simple to all those around him.


Gartner comments on Oracle reorg, misses golden opportunity

Gartner has released a research note covering the departure of John Wookey and the subsequent reorganization of the Fusion team. In our Irregulars Google Group, Josh Greenbaum said that whatever happens at the upcoming Oracle OpenWorld event, the company would likely spin the story. Gartner seems to confirm this, noting that:

We don't think there will be a delay in delivery, but Oracle has left enough room in its communications for a change in the breadth and depth of the initial release.

More interesting was the acknowledgment that:

Will there be a change from Fusion Applications being a full-suite replacement to a coexistence strategy where Fusion Applications will become another product line integrated with installed applications via middleware? In conversations following the management change, Oracle stated that this was in fact the strategy – the first time Oracle has publicly said so.


Five things I learned at IBM's Software Group Industry Analyst Meeting

Every year at about this time I attend IBM Software Group IT Industry Analyst meeting. This meeting is attended by about 90 industry analysts and about three times that number of IBM software group leaders, managers and support staff. It is quite the event! While I can't possibly talk about everything I am hearing, I will give you an overview of the events and some of the highlights.

Since I have been traveling to a lot of analyst conferences lately, I can compare the approach of different market leaders. Next week, for example, I will be at EMC's analyst meeting and in early December I will attend SAP's analyst event.

But I digress. Here is what I came away thinking about IBM and its software strategy. One of my first thoughts is to compare Microsoft's SOA/BPM event the other week to IBM's.



 

 

 

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