| RWD infoMaestro(TM) Boosts Customer Service Representative ...
BALTIMORE, Nov. 14 /PRNewswire/ -- RWD Technologies, Inc. (RWD), a company that develops and implements organizational performance solutions, announced today the availability of RWD infoMaestro(TM) version 2.0 for the integration of customer relationship management (CRM) and enterprise content management (ECM) software, helping customers improve call center response time, ensure greater compliance, and automate the customer fulfillment process. RWD infoMaestro's "Dynamic Assembly Engine" can now enable customers to seamlessly integrate the CRM functionality of Siebel with EMC's Documentum -- providing greater productivity and a better overall experience for the ultimate customer. "Too often, a customer service representative takes a call, logs the customer interaction and required response into a CRM application, and then has to access yet another system to get the appropriate content to fulfill the request," said Gary Walker, senior vice president, RWD Applied Technology Solutions.
Sundaram Finance IT arm targets Jordan market
Chennai-based Sundaram Infotech Solutions Ltd (SISL), the IT arm of Sundaram Finance Ltd, has announced that it has struck a marketing partnership with Jordan-based Business Soft to target the Jordan market with the Axapta ERP solution. The partnership will focus primarily on the Financial Services and Manufacturing verticals. SISL is one of the largest partners of Axapta, the ERP solution from Microsoft. Axapta comprises modules addressing the total and integrated information needs of an enterprise. Microsoft ERP automates and helps improve financial and customer relationship as well as supply chain management. As part of the partnership, Sundaram Infotech will provide the technology solutions and support delivery, both on site and off shore from its Chennai software development facility, while Business Soft will handle the sales and account management with the customers in Jordan.
Oracle Offers Database Customers Access to Satellite and Aerial ...
LONGMONT, Colo., Oct. 18 /PRNewswire/ -- DigitalGlobe, the provider of the world's highest-resolution imagery and geospatial information products, today announced that Oracle and DigitalGlobe will offer satellite imagery to Oracle(R) Database 11g customers. Sample imagery of the city of San Francisco is now available and is downloadable through the Oracle Technology Network (OTN) at http://www.oracle.com/technology/products/spatial/htdocs/spatial_partners_down loads.html#data (Please copy and paste this link into your browser to access this site). "In today's global business environment, we are seeing a dramatic increase in demand for Earth imagery and spatial technology in business applications," said James Steiner, senior director, server technologies, Oracle. "Our relationship with DigitalGlobe will enable our end-users to incorporate spatial data and positional information from the world's highest-resolution satellite and aerial imagery into mission-critical applications and decision support systems used by Oracle's customers in commercial, public sector and regulated industries." Oracle Database 11g delivers the next generation of enterprise information management, helping customers tackle the demands of rapid data growth, changing environments, and the need to deliver higher quality of services while reducing and controlling IT costs.
Checklist for a BPO career
Customer relationship management (CRM)/Information Technology enabled services (ITES) companies are eagerly looking for people who have good communication skills in English language, basic numerical capabilities and the right attitude. Companies are willing to train people at all levels, including entry levels. Considering the way the industry has grown, there are also specialised courses that help a candidate get past the recruitment process and tests. When it comes to hiring/recruiting, the parameters that one needs to check for are communication, influencing skills, relationship building, customer focus, information handling, self motivation/responsibility, resilience, change orientation, attention to detail, teamwork, problem solving ability, flexibility, organisational understanding, computer skills, logic and reasoning, comprehension, grasping and retention.
SAP making a play for on-demand e-tail CRM?
Business software giant SAP has acquired Praxis Software Solutions as it attempts to weave on-demand applications into its offerings. Technology from Praxis will be incorporated into SAP Business One, a business management product aimed at small and medium-sized companies, to help them set up online stores and deploy customer relationship management software via the internet. The two key elements that SAP is gaining from its long-time partner are Praxis' NetPoint Commerce and NetPoint Focus applications. The first is an ecommerce package that offers customisable shopping-cart and customer support functions, designed to handle data access for both business-to-business and business-to-consumer needs on a single website. It integrates pricing and inventory data originated from the SAP Business One System.
Kodak to cut ties with Olympics after over 100 year relationship
ROCHESTER, N.Y. -- Photography icon Eastman Kodak Co. said Friday it is ending its role as the official imaging sponsor of the Olympics after next summer's games in Beijing. The company, which is undergoing an arduous digital overhaul, cited a shift in marketing tactics for halting a relationship that dates back to the first modern games in Athens in 1896 when it ran advertisements in the program. "As we complete the transformation of Kodak, it makes sense for us to take a new direction," said Elizabeth Noonan, Kodak's director of brand management. "Digital technology changes everything, including the way we market our products and services. Our new business strategy requires us to reassess our marketing tactics as well, and adapt them to changing market conditions and evolving customer behavior." Kodak is one of 12 sponsors in "The Olympic Program," the top tier of business corporations that each spend tens of millions of dollars for rights to market the Olympic logo.
Solid Bulks Up Ecosystem Partnerships, Signs Agreement with Marathon ...
Solid Information Technology Corp., the first provider of an Autonomic Data Management Platform, today announced that it has forged a strategic relationship with Marathon International. This alliance enriches the robust ecosystem of partners that can deliver pre-tested and pre-integrated solutions to Solid customers. CANNES, FRANCE (PRWEB) February 25, 2004 --Solid customers are building and shipping applications like SGSN and VoIP Switches that have stringent uptime SLAs. The relationship with Marathon International gives Solid customers additional confidence that they can field their application faster using Solid high availability databases on a Marathon International carrier grade platform. Solids proven ecosystem ensures faster time to market at lower development cost and lower Total Cost of Ownership.
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