| NetSuite Announces NetSuite for Media/Publishing Companies, Delivered ...
SAN MATEO, Calif., Oct. 24 /PRNewswire/ -- NetSuite Inc., a vendor of on-demand, integrated business management application suites that provide Accounting/ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce functionality for small and medium-sized businesses and divisions of large companies, today announced NetSuite for Media/Publishing, a new vertical solution delivered via SuiteBundler. (Please see accompanying press release "New SuiteBundler From NetSuite Makes 'The Service as Software' Revolution A Reality.") Designed to target media/publishing companies of all sizes, NetSuite for Media/Publishing provides publishers, advertisers, magazines, e-zines and other media outlets with a solution to address their specific vertical processes and needs. This solution addresses the following needs that are key to their business success -- better management of the advertisement buying and renewal process; simplification of advertisement order management; improvement of campaign ID management; and access to better business intelligence.
NetSuite Honors Top Partners and Partners Providing Best Business ...
SAN MATEO, Calif., Oct. 26 /PRNewswire/ -- NetSuite Inc., a vendor of on-demand, integrated business management application suites that provide ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce functionality for small and medium-sized businesses and divisions of large companies, today announced top Solution Provider award winners and Best Business Solution award winners. The awards ceremony was held at the Regency Center, San Francisco, during its Revolution 2007 Partner Conference. Highlights of the awards included the Solution Provider of the Year award, which honored winner Skyytek, whose overall new business revenue contribution to NetSuite exceeded all its peers. For more information about the awards please go to www.netsuite.com/partnerawards Best Integrated Solution: Winner: POS for NetSuite by OnSite - for outstanding achievement in integrating an external application or functional extension to NetSuite via SuiteFlex.
Salesforce.com Employee Hands Customer List to Phisher
Customers on a leaked Salesforce.com contact list have been receiving more dangerous bogus e-mails, culminating in payloads that install viruses or key loggers. Customers on a leaked Salesforce.com contact list have been receiving bogus e-mails that have progressively become more dangerous, culminating in the past few days in a new wave of phishing attempts that have included payloads that install viruses or key loggers, the company said in a Nov. 6 letter to customers. The contact list was leaked, it turns out, by a Saleforce.com employee who fell for a phishing scam him or herself, and revealed his or her own password that then led to a customer contact list being copied, said Parker Harris, executive vice president of technology in the letter. Salesforce discovered the breach through an investigation initiated when it recognized a rise in phishing attempts directed at Salesforce.com customers over the past few months—a rise that has coincided with the CRM (customer relationship management) SAAS (software as a service) vendor's growing customer base, Harris said.
Sales of SAS(R) Customer Intelligence Grew 50 Percent in 2007
"Awareness has mushroomed that an integrated suite of marketing solutions is pivotal to an effective marketing organization," said Jeff Levitan, General Manager, SAS Customer Intelligence. Forrester reports that 83 percent of marketers "increasingly believe that a comprehensive marketing suite that supports the entire marketing organization can make the difference." In its Forrester Wave(TM): Enterprise Marketing Platforms, Q1 2008 (January 2008) report, Forrester found that SAS "offers a strong, analytically driven solution for relationship marketing." In the analytics and reporting sub-category, SAS received a perfect 5 - the only vendor to score do so in any category. Per Forrester, "SAS' platform offers best-in-class data mining and customer analytics capabilities. They also have significantly improved the performance and usability of its campaign management application.
Vendor relationship management: viable or theory?
While at LeWeb3, I caught Doc Searls session entitled "Turning the tables: What happens when the users are in charge." Doc is co-author of The Cluetrain Manifesto and widely regarded as a leading thinker on customer relationships. Susan Kish at LunchoverIP does an excellent job bullet pointing Doc's presentation. I was especially interested in following up on his ideas around vendor relationship management (VRM) as this has specific meaning to me. In enterprise land, VRM usually means managing suppliers within a business to business context. So far, that has proven something of an illusion. Too many people remember the hub systems of the late 90's where what seemed like a great idea around creating electronic markets rapidly turned into a price race to the bottom. I would go futher and argue that those systems gave the Wal-Marts, Tescos and other retailers a powerful weapon with which to beat up suppliers and which has since done little for end user customers other than act as a price brake.
Lucent buys Mosaix
Lucent Technologies has bought Mosaix, a provider of workflow software, in an all-stock deal worth $145m. The telecoms equipment giant said the acquisition will flesh out its call centre product portfolio with customer relationship management (CRM) technology. CRM involves the use of technologies such as datawarehousing and computer telephony integration (CTI) by companies which wish to strengthen their ties with their customers. Susen Sarkar, a senior analyst at the Yankee Group, said: "This type of deal is important. The call centre customer is increasingly looking for a complete solution rather than putting together equipment from several different vendors." Lucent said the deal will enable users to keep their customers "coming back again and again - whether through the door, the mail, the phone, the fax or the Web".
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