| Westpac invests $30m in training
WESTPAC has spent more than $30 million teaching staff to use its new customer relationship system, according to sales and service head Fernando Ricardo. Speaking at a customer event held by Teradata in Las Vegas yesterday, Mr Ricardo said banking industry purse-strings rarely loosened for training budgets as easily as they did for technology. In Westpac's case, the investment had been worthwhile. "I don't know why it's much easier for executives to buy $10 million worth of hardware than to invest $10 million in people," he said. "I've spent hundreds of millions of a couple of companies' money and the hardest money to get is for training. "Sometimes we're surprised that customer relationship management programs don't work after we spend $200 million or $300 million, and a key part of that has to do with the investment we make in our people." Using a mix of technology, including Oracle, Seibel, IBM Websphere and Teradata's data warehousing software, Westpac has spent about $300 million building its customer relationship management system over the past five years.
'Electronic kitchen table' a hit for bank
First Direct has integrated its account aggregation service with its customer relationship management systems to help it better target offers to its customers. Last year the 'branchless' bank launched its account aggregation offering, which allows users - who do not have to be its customers - to bring many of their bank accounts together. This allows them to cut down on the hassle of having to remember multiple passwords and allows them to see all of their assets and liabilities in one place. .
Great Ormond Street Hospital overhauls IT
The charity arm of Great Ormond Street hospital for sick children is revamping its business processes and IT systems using service oriented architecture (SOA) as part of a drive to double its fund-raising efforts to 50m per year. The Great Ormond Street Hospital Children's Charity (GOSHCC) will make it easier for donors to give money online by integrating the website with its back office systems and integrating a customer relationship management system with finance applications. The donations will help the world-famous paediatric hospital to modernise its facilities, treat 20,000 more young children, buy vital up-to-date equipment and support pioneering research. .
EDM Group unveils strategic partnership with India based Digitization ...
The EDM Group, the UKs leading document management solutions provider, has announced a strategic partnership with CMC Limited, an India based leading end to end Digitization services provider. CMC is a subsidiary of the US$4 Billion TATA Consultancy services and the TATA Group Indias largest private sector business group. The strategic relationship will see the two companies explore joint business development opportunities in the UK market. The EDM Group delivers the full range of document services to some of the UKs largest blue chip companies, including document conversion, online document hosting and document management systems. CMC, the IT software solution specialist within the TATA Group, will provide back-office technology support services to the EDM Group from its base in India, ultimately improving efficiency of the service and reducing costs for customers.
Solid Bulks Up Ecosystem Partnerships, Signs Agreement with Marathon ...
Solid Information Technology Corp., the first provider of an Autonomic Data Management Platform, today announced that it has forged a strategic relationship with Marathon International. This alliance enriches the robust ecosystem of partners that can deliver pre-tested and pre-integrated solutions to Solid customers. CANNES, FRANCE (PRWEB) February 25, 2004 --Solid customers are building and shipping applications like SGSN and VoIP Switches that have stringent uptime SLAs. The relationship with Marathon International gives Solid customers additional confidence that they can field their application faster using Solid high availability databases on a Marathon International carrier grade platform. Solids proven ecosystem ensures faster time to market at lower development cost and lower Total Cost of Ownership.
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