| CallUp Introduces SMS, VMS, UMS Messaging Services at VAS India
Tel Aviv ----July 9. CallUp Net, a leader in creating messaging software and solutions for international telecommunications operators and providers, is one of the key sponsors of VAS India. "CallUp is pleased to announce that we are co-sponsoring VAS India 2005, an international conference organized by Bharat Exhibitions on 8th July 2005 at Le Meridien, New Delhi, India," said David Eshet, CEO of CallUp. "VAS India 2005 international conference will discuss various value-added telecom services (VAS) and solutions in India, such as call centers, telemarketing, customer relationship management (CRM), interactive voice response (IVR), VoIP, SMS, MMS, mobile applications, and sales and distribution of telecom products and services," Eshet said. Over 54 million people in India now own mobile phones, and significant opportunities for content providers are available in this nascent market.
Salesforce.com Employee Hands Customer List to Phisher
Customers on a leaked Salesforce.com contact list have been receiving more dangerous bogus e-mails, culminating in payloads that install viruses or key loggers. Customers on a leaked Salesforce.com contact list have been receiving bogus e-mails that have progressively become more dangerous, culminating in the past few days in a new wave of phishing attempts that have included payloads that install viruses or key loggers, the company said in a Nov. 6 letter to customers. The contact list was leaked, it turns out, by a Saleforce.com employee who fell for a phishing scam him or herself, and revealed his or her own password that then led to a customer contact list being copied, said Parker Harris, executive vice president of technology in the letter. Salesforce discovered the breach through an investigation initiated when it recognized a rise in phishing attempts directed at Salesforce.com customers over the past few months—a rise that has coincided with the CRM (customer relationship management) SAAS (software as a service) vendor's growing customer base, Harris said.
RWD infoMaestro(TM) Boosts Customer Service Representative ...
BALTIMORE, Nov. 14 /PRNewswire/ -- RWD Technologies, Inc. (RWD), a company that develops and implements organizational performance solutions, announced today the availability of RWD infoMaestro(TM) version 2.0 for the integration of customer relationship management (CRM) and enterprise content management (ECM) software, helping customers improve call center response time, ensure greater compliance, and automate the customer fulfillment process. RWD infoMaestro's "Dynamic Assembly Engine" can now enable customers to seamlessly integrate the CRM functionality of Siebel with EMC's Documentum -- providing greater productivity and a better overall experience for the ultimate customer. "Too often, a customer service representative takes a call, logs the customer interaction and required response into a CRM application, and then has to access yet another system to get the appropriate content to fulfill the request," said Gary Walker, senior vice president, RWD Applied Technology Solutions.
Netrics Matching Technology Integrates Salesforce.com Data
Articulate Communications Inc. Mark Van Hook, 212-255-0080, ext. 33 mvanhook@articulatepr.com Netrics, a technology innovator that makes imperfect data perfectly usable, today announced that it has been embedded in Salesforce.com Customer Relationship Management (CRM) initiatives, giving Salesforce.com users unparalleled accuracy in matching records to make the most of their data. Working with solution providers like Nimaya and Forefront .
NetSuite Announces NetSuite for Media/Publishing Companies, Delivered ...
SAN MATEO, Calif., Oct. 24 /PRNewswire/ -- NetSuite Inc., a vendor of on-demand, integrated business management application suites that provide Accounting/ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce functionality for small and medium-sized businesses and divisions of large companies, today announced NetSuite for Media/Publishing, a new vertical solution delivered via SuiteBundler. (Please see accompanying press release "New SuiteBundler From NetSuite Makes 'The Service as Software' Revolution A Reality.") Designed to target media/publishing companies of all sizes, NetSuite for Media/Publishing provides publishers, advertisers, magazines, e-zines and other media outlets with a solution to address their specific vertical processes and needs. This solution addresses the following needs that are key to their business success -- better management of the advertisement buying and renewal process; simplification of advertisement order management; improvement of campaign ID management; and access to better business intelligence.
CRM giants deny 'doing a Salesforce.com'
Two of the largest names in customer relationship management (CRM) have stated their commitment to delivering applications on-demand. However, they claim it is a natural evolution which would have occurred with or without the likes of Salesforce.com. Senior execs from SAP and Siebel, speaking at the Gartner CRM Summit in London, denied their newfound enthusiasm is a reaction to the growing success of NetSuite, RightNow and Salesforce.com, who have all been championing the on-demand model since 1998. They also denied it is a case of playing catch-up, or exploiting the online service delivery model's immediacy to get a foot in the door for selling their traditional on-premise products. But despite the denials and the fact 'the school of 98' was conspicuous by its absence from a session entitled 'The Many Roads to On Demand CRM' - comprising the event's two premium sponsors - the spectre of the upstart start-ups cast a shadow over most of the discussion.
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