Electronic Customer Relationship Management

 Electronic Customer Relationship Management Customer Relationship Management



 

 

NetSuite Partners Introduce New Vertical Versions of NetSuite and ...

SAN MATEO, Calif., Oct. 24 /PRNewswire/ -- NetSuite Inc., a vendor of on-demand, integrated business management application suites that provide Accounting/ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce functionality for small and medium-sized businesses and divisions of large companies, today announced that NetSuite partners and solution providers have introduced, via SuiteBundler, a host of new vertical and micro-vertical solutions spanning markets including Software; Agriculture Equipment Dealerships (please see accompanying press release: "Iron Solutions and NetSuite Collaborate to Develop Industry-Specific Software Solution for Agricultural Equipment Dealerships, Delivered via NetSuite's SuiteBundler"); Seaport Management; Retail (Point of Sale); Franchises for packaging and shipping materials; Electronics Wholesale / Distribution; and Pharmaceutical Distribution.


Vendor relationship management: viable or theory?

While at LeWeb3, I caught Doc Searls session entitled "Turning the tables: What happens when the users are in charge." Doc is co-author of The Cluetrain Manifesto and widely regarded as a leading thinker on customer relationships. Susan Kish at LunchoverIP does an excellent job bullet pointing Doc's presentation.

I was especially interested in following up on his ideas around vendor relationship management (VRM) as this has specific meaning to me. In enterprise land, VRM usually means managing suppliers within a business to business context. So far, that has proven something of an illusion. Too many people remember the hub systems of the late 90's where what seemed like a great idea around creating electronic markets rapidly turned into a price race to the bottom. I would go futher and argue that those systems gave the Wal-Marts, Tescos and other retailers a powerful weapon with which to beat up suppliers and which has since done little for end user customers other than act as a price brake.


CRM top of retailers' IT to-do list

In the face of cut-throat competition from their rivals, retailers are investing in new systems to give them as much information as possible about their own customers.

High street competition is fierce, with supermarkets in particular broadening their offerings from their traditional focus on groceries into clothing, electronics and banking products. And, at the same time, customers are less and less likely to be loyal to a particular store.

As a result, retailers will up their spending on customer relationship management programmes, according to research by analyst house Pierre Audoin Consultants (PAC).

PAC consultant Henrietta Lacey told silicon.com: "In the UK one of the main growth areas is in CRM systems, especially with embedded business intelligence functionality.


Delivering Self-Learning Performance Management with Netuitive

In today's competitive market place it is becoming essential to make critical decisions, which are informed, current and appropriate, at an ever-increasing rate. Much of what we call Business Intelligence or Management Information, is neither very intelligent, nor able to meet the demands of management. It is too little, too late and invariably the key facts are hidden in too much unnecessary detail. Data presented without context makes it difficult to interpret and action. We deploy masses of technology in the hope of enhancing our competitive position, but we deploy very crude tools to manage that deployment.

What is required is a tool capable of capturing a vast array of data, from a large number of diverse sources, in real time, to bring it together in an integrated coherent fashion and to analyse it and present the key facts as visually as possible as close to real time as possible.


The Long Tail

That, in effect, is the dividing line between the commercial world of the Long Tail and the underground. Both worlds will continue to exist in parallel, but it's crucial for Long Tail thinkers to exploit the opportunities between 20 and 99 cents to maximize their share. By offering fair pricing, ease of use, and consistent quality, you can compete with free.

Perhaps the best way to do that is to stop charging for individual tracks at all. Danny Stein, whose private equity firm owns eMusic, thinks the future of the business is to move away from the ownership model entirely. With ubiquitous broadband, both wired and wireless, more consumers will turn to the celestial jukebox of music services that offer every track ever made, playable on demand. Some of those tracks will be free to listeners and advertising-supported, like radio.


Buck & New Dawg: Did the Cowboys choke it all away?

NEW DAWG: They all have to share in this blame ... starting from the top with owner Jerry Jones. All these scouts looking to leave and coaches looking for jobs were distractions. Tony Romo is not alone in taking the blame for this fall. DeMarcus Ware, Patrick Crayton, Flozell Adams, Ken Hamlin, Marc Columbo, Pat Watkins, Anthony Fasano and Reeves all made critical mistakes that cost or prevented the Cowboys from winning.

BUCK: Nick Folk did a nice job ... everyone else is a suspect. This was a total team collapse: poor tackling (starting with Greg Ellis and Anthony Henry) begot incomprehensible penalties (Leonard Davis, Columbo, Reeves) begot killer drops (Crayton twice). Plus, the lights-out offense that we saw in September/October was MIA before the G-Men showed up at Texas Stadium.



 

 

 

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