| Google, Salesforce to buddy up over CRM
Google and Salesforce.com are expected to today launch a combined website that is designed to allow the online customer relationship management software maker to act as a reseller for Google's AdWords. For Salesforce.com, the alliance expands its efforts to tie its hosted CRM software with Google AdWords, following its acquisition of privately held Kieden last year. Salesforce.com will expand beyond allowing its customers to launch Google AdWords from a Salesforce.com application to one in which it will act as a reseller of the Google AdWords platform. The two companies jointly developed Salesforce Group Edition featuring Google AdWords and plan to jointly market the offering, said Kendall Collins, senior vice president of marketing for Salesforce.com. Salesforce Group Edition is designed to allow companies to connect to Google AdWords and have their advertisement displayed on Google.com when related search terms are entered on the site, as well as distribute their ads on Google AdSense.
CoreSpeed Announces the Creation of a Webinar Series for Leveraging ...
ATLANTA, Oct. 8 /PRNewswire/ -- CoreSpeed, LLC, an Atlanta-based provider of branded online community and enterprise social media platforms, is hosting a series of online webinars specifically focused on sharing best practices for online community and enterprise social media. This webinar series, Leveraging Community, is being developed in conjunction with domain subject matter experts and will be focused on introducing the advantages and best practices advice for leveraging online community and enterprise social media for Interactive Marketing, Sales Process Optimization, Customer Support, Interdisciplinary Team Management, Human Resources and Recruiting, Partner and Channel Management, Industry Community Development, as well as, Financial Management. According to John Linss, President and CEO of CoreSpeed, "The business class online community is about enabling internal employee productivity and empowering the ecosystem of business relationships around the enterprise.
CRM giants deny 'doing a Salesforce.com'
Two of the largest names in customer relationship management (CRM) have stated their commitment to delivering applications on-demand. However, they claim it is a natural evolution which would have occurred with or without the likes of Salesforce.com. Senior execs from SAP and Siebel, speaking at the Gartner CRM Summit in London, denied their newfound enthusiasm is a reaction to the growing success of NetSuite, RightNow and Salesforce.com, who have all been championing the on-demand model since 1998. They also denied it is a case of playing catch-up, or exploiting the online service delivery model's immediacy to get a foot in the door for selling their traditional on-premise products. But despite the denials and the fact 'the school of 98' was conspicuous by its absence from a session entitled 'The Many Roads to On Demand CRM' - comprising the event's two premium sponsors - the spectre of the upstart start-ups cast a shadow over most of the discussion.
EDM Group unveils strategic partnership with India based Digitization ...
The EDM Group, the UKs leading document management solutions provider, has announced a strategic partnership with CMC Limited, an India based leading end to end Digitization services provider. CMC is a subsidiary of the US$4 Billion TATA Consultancy services and the TATA Group Indias largest private sector business group. The strategic relationship will see the two companies explore joint business development opportunities in the UK market. The EDM Group delivers the full range of document services to some of the UKs largest blue chip companies, including document conversion, online document hosting and document management systems. CMC, the IT software solution specialist within the TATA Group, will provide back-office technology support services to the EDM Group from its base in India, ultimately improving efficiency of the service and reducing costs for customers.
Great Ormond Street Hospital overhauls IT
The charity arm of Great Ormond Street hospital for sick children is revamping its business processes and IT systems using service oriented architecture (SOA) as part of a drive to double its fund-raising efforts to 50m per year. The Great Ormond Street Hospital Children's Charity (GOSHCC) will make it easier for donors to give money online by integrating the website with its back office systems and integrating a customer relationship management system with finance applications. The donations will help the world-famous paediatric hospital to modernise its facilities, treat 20,000 more young children, buy vital up-to-date equipment and support pioneering research. .
UPDATE - Salesforce.com falls for phishing, warns customers
Salesforce.com is warning customers that they may be the targets of malicious software or phishing scams, after one of its employees was tricked into divulging a corporate password. In a note to customers, Salesforce said that online criminals have been sending customers fake invoices and, starting just a few days ago, viruses and key logging software. The e-mails were sent using information that was illegally obtained from Salesforce.com. Salesforce.com bills its Web-based CRM (customer relationship management) products as easier to use and maintain than traditional CRM software, but this latest development underlines the security risks that come with this more open model. The problems began a few months ago, when a Salesforce.com employee fell for a phishing scam and divulged a company password that gave attackers access to a customer contact list.
DVLA ups contact centre performance
The Driver and Vehicle Licensing Agency (DVLA) has extended its relationship with networking company Avaya with the purchase of 250,000 of priority call routing software. The implementation is part of an ongoing drive by the DVLA to improve customer services at its HQ in Swansea. Other projects include making car tax payable online and over the phone using interactive voice response. silicon.com Public Sector Get the latest public sector news straight to your inbox. Sign up for the PS newsletter today! The new Avaya Call Management software builds on the DVLA's existing call handling system which supports its 700 agents, dealing with 25 million calls per year. It allows the system to identify priority callers, such as callers using a premium rate service and internal transfers to the contact centre.
Windows Live OneCare randomly expires
One user who spoke to the call center reported that he received the response, "We cannot confirm that your computer is being protected." Microsoft Program Manager Kapil Rastogi has posted on the forum that it is a temporary glitch in the billing system affecting only a limited number of subscribers. He says Microsoft will work directly with those affected to correct account status and address interruptions in the OneCare service. .
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