| Convergys forms new business group
The company said its new Relationship Technology Management Group will help client companies improve their delivery of customer services through solutions like speech automation, Web-based self-care, and assistance with collecting and analyzing customer feedback. Andrea Ayers, who has held management positions in contact center operations, marketing, new business development, and key account management during her 18-year career at Convergys, will lead the group, the company said in a news release. Convergys (NYSE: CVG), headquartered in Cincinnati, provides customer care, human resources and billing services worldwide. .
Autobytel sells AVV software business for $22.75M
Autobytel Inc. has sold its AVV data extraction and customer relationship management software business to Dominion Enterprises, the company said Thursday. The deal was for $22.75 million in cash plus a working capital payment of about $1.1 million that is subject to adjustment, according to a release. Autobytel expects a gain of about $8.2 million from the transaction. The sale was part of the company's strategy to divest non-core operations. The Columbus, Ohio-based AVV unit develoeps and markets software applications under the brand name Web Control to help auto dealers manage prospects, sales and customer relationships, according to a release. Irvine-based Autobytel (NASDAQ: ABTL) is an automotive marketing services company. .
Avalara and NetSuite Form Alliance to Offer Automated Sales Tax ...
BAINBRIDGE ISLAND, Wash. --(Business Wire)-- Avalara (www.avalara.com), a leading small and medium business (SMB)-oriented provider of on-demand, web-based sales tax compliance services and NetSuite Inc. (www.netsuite.com), a leading provider of on-demand enterprise resource planning (ERP) and customer relationship management (CRM) application software, today announced an alliance extending Avalara's innovative SaaS based sales tax automation solution, AvaTax (TM) to NetSuite customers as an add-on.
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CoreSpeed Announces the Creation of a Webinar Series for Leveraging ...
ATLANTA, Oct. 8 /PRNewswire/ -- CoreSpeed, LLC, an Atlanta-based provider of branded online community and enterprise social media platforms, is hosting a series of online webinars specifically focused on sharing best practices for online community and enterprise social media. This webinar series, Leveraging Community, is being developed in conjunction with domain subject matter experts and will be focused on introducing the advantages and best practices advice for leveraging online community and enterprise social media for Interactive Marketing, Sales Process Optimization, Customer Support, Interdisciplinary Team Management, Human Resources and Recruiting, Partner and Channel Management, Industry Community Development, as well as, Financial Management. According to John Linss, President and CEO of CoreSpeed, "The business class online community is about enabling internal employee productivity and empowering the ecosystem of business relationships around the enterprise.
UPDATE - Salesforce.com falls for phishing, warns customers
Salesforce.com is warning customers that they may be the targets of malicious software or phishing scams, after one of its employees was tricked into divulging a corporate password. In a note to customers, Salesforce said that online criminals have been sending customers fake invoices and, starting just a few days ago, viruses and key logging software. The e-mails were sent using information that was illegally obtained from Salesforce.com. Salesforce.com bills its Web-based CRM (customer relationship management) products as easier to use and maintain than traditional CRM software, but this latest development underlines the security risks that come with this more open model. The problems began a few months ago, when a Salesforce.com employee fell for a phishing scam and divulged a company password that gave attackers access to a customer contact list.
Maximizer Software Announces Winners of 2007 Global Partner Awards
Maximizer Software is the world's leading provider of affordable and easy-to-use Customer Relationship Management (CRM) software applications. The Maximizer line of products helps companies develop more responsive, personalized and profitable customer experiences. Built on a modern, Web-based architecture, Maximizer is easily integrated with existing corporate systems and features the latest in sales force automation, marketing automation, email marketing and customer service technologies in a single mobile-accessible business management system. Maximizer Software has sold more than 1 million licenses of its award-winning software solutions to companies ranging in size from entrepreneurs to multi-national organizations. Customers include: Siemens, Playground - an Intrawest Company, HSBC, Cathay Pacific, TD Securities, Brian Tracy International, South Carolina Department of Commerce and Lockheed Martin.
Councilman MikeK Recalls Knievel Action Figure
Top: Young MikeK playing with Evel Knievel action figure; bottom: MikeK receives inspiration from his childhood friends before leaving for a Coeur d'Alene City Council meeting. I had a classic Evel Knievel motorcycle riding action figure when I was a kid. The stunts my brothers and I would stage for that motorcycle toy were legendary (riding out a second story window, chasing the dog around the house without getting chewed to ribbons, you name it). RIP Evel. I wonder what happened to Steve Austin, the Six Million Dollar Man who played the role of Evel's arch-nemesis in the boyhood action figure wars?/Councilman MikeK. Question: What was your favorite action figure/doll when you were little? .
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